Technical Account Manager - San Francisco, CA & Nationwide

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x prohibited[?] Posted: 2014-11-01 3:42am

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New Relic
Technical Account Manager (TAM)
San Francisco, CA & Nationwide

If you have that special mix of DNA that makes an exceptional TAM -- the blend of great business savvy and technical prowess -- then we are a match made in heaven!

New Relic more than doubled our revenue last year (as we did in the year prior, BTW!). More important for you, our opportunities with enterprise customers increased at an even greater rate. We added more than 500 enterprise customers to our customer base, and have more waiting for our calls. With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.

Working with the Enterprise Sales organization, you will use your technical expertise and business acumen to ensure our high-value customers are able to grow their business by leveraging the full scope of New Relic's product suite. You will champion New Relic's strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers.

Are you ready to be part of this extraordinary story? To make a personal impact on a company that is changing the way the world uses software? The link to apply now is given below.

The successful candidate will be adept at ensuring customer adoption and upgrades, and will have outstanding relationship building skills. S/he will have experience solving technical problems real-time, and will be a trusted advisor and solution architect.

Responsibilities:

Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacityOversee the adoption, optimization, and integration of New Relic's products within customers' business infrastructureWork closely with Sales to identify revenue opportunities through the upsell of new services and contract renewalsEvangelize new product features & provide customer feedback to New Relic product management and engineering groupsAssist the Customer Success team the post-sales technical process: installation, deployment, training, technical check-ups, and escalation managementEnsure timely resolution of customer issues by coordinating support responses Maintain a deep understanding of the customer's business as well as their technical environment

Requirements:

5 years + of presales experience with the high tech industryStrong technical background and sales/customer orientationSpecific experience is Application Performance Management (APM) conceptsDevelopment experience in one or more of the following languages -- Java, .Net, Ruby, C, PythonClear understanding of network & system management solutions Background in mobile device platforms & architectures (IOS & Android)Firm understanding of OO conceptsSuperior organizational and project management skillsStrong presentation & negotiation skillsExcellent communication, critical thinking & analytical skillsBachelors degree in Engineering/Computer Science or equivalent

A little about us:

New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our 90,000 customers use New Relic every day to optimize more than three million applications.

New Relic is a San Francisco Best Places to Work award winner, an Oregon "Top Workplace" award winner, named a leader in the Gartner's 2013 "Magic Quadrant" for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) -- the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

Our office is in the tech-rich urban center of San Francisco, we also have opportunities nationwide. We provide competitive compensation, stock options and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility and fun of a start-up. We are open to H1-B transfers.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!

#LI-SB1

Apply Here

PI86882094 Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offerspost id: 4740993322

posted: 2014-11-01 3:42am

updated: 2014-11-01 3:42am

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