Lead a customer-focused team to passionately deliver a one-of-a-kind Pinkberry experience while achieving sales and profit growth.
Summary of essential job functions include the following. Other duties may be assigned by management.
Role model and coach Pinkberry vision mission and values consistently.
Responsible for effectively and efficiently staffing store with Pinkberry profile team members.
Deliver high quality orientation and training for all new team members.
Lead and coach Pinkberry customer service model. Identify and respond to execution gaps in delivering exceptional customer experience; develop and execute plans to elevate both team member and store performance.
Grow top line sales by identifying and driving operational improvements as well as developing and executing local store marketing plans.
Deliver on or above target goals for food and labor cost while aligned with Pinkberry's customer service standards.
Ensure strict adherence to all standard operating procedures and safety and security guidelines.
Maintain store appearance and atmosphere in "like-new" condition.
Motivate store team through effective performance management, timely performance feedback and written reviews, clear goal setting and taking corrective action when appropriate.
Responsible for leading and coaching store team to create emotional connection and customer delight with every interaction.
Responsible for identifying and developing internal candidates for future leadership opportunities.
Lead community connection and outreach within local trade area
Minimum requirements:
2 years of QSR experience.
Strong team motivator.
Health Department Certified.
Capable of identifying and developing high quality team members.
Strong organizational and problem solving skills.
Strong communication skills.
Proven track record of controlling costs.
Ability to lead a team to achieve goals.
Possess an understanding of the tactics required to drive top line sales.
A passion for delivering exceptional customer experiences.
Ability to work varied shifts & days of the week.
Has a "drive for results" attitude.
Physical Requirements and Working Conditions
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting
Carrying
Weight estimates
Loud noise
Machinery
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This information is designed to present the key duties and requirements necessary to achieve the job's results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.
If you possess ALL the characteristics listed above, don't wait; please send your inquiry to the email address above for consideration. Please indicate recent salary history for consideration.
Please DO NOT contact the stores. We will be reviewing your resume and we will contact you for further discussion!
Berry LIW is an Equal Opportunity Employer.
Principals Only. Recruiters, please do not contact this job poster.
Please, no phone calls regarding this position!
Please do not contact job poster about other services, products or commercial interests. Posting ID: 3734426657
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