Saturday, March 23, 2013
NYC Bike Share -- Temporary ERP Project Manager - NetSuite (Brooklyn ) (Brooklyn )
New York City Bike Share -- Customer Service Managers (Brooklyn )
Bicycle sharing is a sustainable, healthy, and community-based transportation option that enhances urban livability and mobility. New York City Bike Share is excited to announce the beginning of its operations in New York City with up to 10,000 bikes and 600 stations in Manhattan and Brooklyn.
New York City Bike Share is seeking experienced Customer Service Managers to be responsible for all customer service activities related to launch and managing the Call Centre for New York City Bike Share on an ongoing basis. You'll be part of a ground breaking team that focuses on establishing and assisting with the management of a call center that will respond to customer issues and to work with the City of New York to develop and implement policies and procedures for all customer service related concerns.
? To create a customer centric, performance driven environment with a single focus: creating positive customer interactions 100% of the time.
? Help in the selection process (hiring), training, and managing of all front-line call centre agents.
? Provide team development and continuity between all shifts for this 24/7, 365 day call centre operation.
? Ensuring that all call center metrics are met.
? Help create a culture of adherence to customer service protocols, organizational/departmental policies and guidelines.
? Assist in the departmental reporting roll-up for all customer service measurements, standards, and call-centre metrics.
? Work closely with other department managers to create interdepartmental cooperation and improve the quality of performance for the Customer Service Department.
? Will report to the Customer Service Director.
? Undergraduate degree desired.
? Must have 4-5 years of Customer Service Management experience in a call-centre environment.
? Bilinguals (Spanish and English) desired.
? Availability to work different shifts, and or weekends, based on the needs of the call-centre.
? Proficiency in commonly used Call Centre Ticketing software.
? Proficiency in Excel, Word, Microsoft Project, Google Applications and the ability to learn new software.
? Proficiency in call-centre workforce scheduling software, and other schedule-adherence tools.
? Excellent organization, written and verbal communication skills; ability to meet deadlines.
? Problem solver with experience in conflict resolution.
? Job may require hours that exceed 8 hours per day and/or 40 hours per week.
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Alta Bicycle Share's Mission.
Alta Bicycle Share is proud to be an equal opportunity/ affirmative action employer.
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Friday, March 9, 2012
Campaign Director - Careers with Fair Share Alliance (CA, NV, NM, AZ, TX, OH, MN, WI, MA, PA)
We believe every American deserves a fair shot at a good job, a secure future and a strong voice in our democracy. But powerful, entrenched interests are gaming the system to their benefit, while denying everyone else a fair shot. We need to stand up to the 1% and their allies in Congress who block progress at every turn. However, changing the status quo won’t be easy. It’s going to take a movement of active citizens mobilizing the public to fight for real solutions that will create good jobs and a fair economy. It’s going to take YOU!
Fair Share Alliance is demanding a government that’s on our side. We’re hiring people who want to join the fight. Campaign Directors run a local campaign office, recruit staff, and get out into the community to build grassroots support for the organization and our issues. In addition, Campaign Directors will also work to turn out voters for the elections, work with coalitions of leaders in the community and keep the heat on the 1% through the media. Rapid promotion is available, as we are working to expand our presence quickly in the next year. Visit our website to learn more and apply online.
Fair Share Alliance is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, national or ethnic origin, religion, age, gender, handicap, pregnancy, sexual orientation or veteran status.
Keywords: grassroots, campaign, canvass, career, social change, activism, citizen outreach, public interest, summer job, nonprofit
Location: CA, NV, NM, AZ, TX, OH, MN, WI, MA, PACompensation: $23,750/$24,250 in Second Year Plus BenefitsThis is at a non-profit organization.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.