Great place to live! Great place to work! Long Island's Knockout Pest Control continues to grow!
We are looking for a "hands-on" Customer Service Supervisor who will be responsible to ensure timely, accurate and comprehensive communication and responses to internal and external customers. This is a typical office environment. Are you willing and able to "do whatever it takes" to get the job done?
THE ESSENTIAL JOB RESPONSIBILITIES INCLUDE:
? Proactively supervise customer service team to exceed customer expectations
? Routing - review, revise and approve daily routes
? Proposals - facilitate timely preparation and submission to customers
? Office Administration - manage database accuracy, new account
? Supervise Department - proactive hiring, personal growth, disciplinary actions; provide coaching, mentoring essential to staff growth
KNOWLEDGE/SKILLS/ABILITIES REQUIRED:
? Proficient in Microsoft Office
? Ability to collect, interpret and/or analyze data and information
? Critical thinking and creative problem solving skills combined with sound judgment
? Strong integrity, ethics and emotional control
? Proven written and verbal communication skills
MINIMUM QUALIFICATIONS:
? Bachelor's degree a plus
? 2 years experience managing a telephone based Customer Service Department with a minimum of 5 staff
If you are the "right person for the job" please send your resume and cover letter, including salary requirements to: resume@knockoutpest.com
Posting ID: 3819096913
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