Helpdesk Support Specialist (NY)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoWe're looking for a Helpdesk Support Specialist to provide companywide technical support. Products and services include: desktop application software, desktop equipment (Mac & PC), phones, Salesforce, Quickbooks, Internet, server issues, new hire setup, e-mails, etc. from level one and up.

Responsibilities include but are not limited to:

- Providing troubleshooting and problem resolution for all users on hardware, software and web applications
- Providing solutions in a timely manner following R29 guidelines; escalating issues as necessary
- Logging and closing problems once solution is obtained
- Monitoring network infrastructure and security of company data
- Maintaining R29 inventory, procedures, and other technical documentation
- Setting up new hire workstations -- configuring hardware, software and peripherals
- Training new hires and R29 employees on appropriate use of company equipment
- Managing IT consultant relationships

Must have the following to qualify for this role:

- A minimum of two to three years of providing end-user support for PC and Mac desktops in a fast-paced environment
- Ability to quickly distinguish required level of support (tier 1, tier 2, etc.)
- Demonstrated analytical and troubleshooting skills
- Have a sense of urgency and accountability
- Must be proactive and work well independently
- Must be customer service oriented
- Demonstrated ability to effectively communicate by phone or in person
- Demonstrated ability to manage multiple priorities and follow through on projects to completion
- A four-year degree in Computer Science or related
- Intimate knowledge of Mac and PC desktop operating systems and various software application
- Working knowledge of network systems, Internet technologies and products
- Microsoft Certified Professional is a plus

Location: NYCompensation: base + bonus + stock optionPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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