Address customer concerns and resolve problems to 100% customer satisfaction with one call resolution.
Processing technical and customer service calls relating to clients needs.
Customer service inquiries regarding general information requests
Providing good customer service and resolving customers concerns by using effective communication and analytical skills within company guidelines.
Selling multiple services packages.
Utilizing Windows based computer applications, intranet based applications, to process customer inquires.
Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc.
Maintaining a professional appearance, behavior, and conduct.
No JOB*No INCOME*No Experience*Turn Thoses No's To YES!*FREE Training* Effectively work with peers in a team focused environment.
The ability to be flexible with your training or work schedule is required, and you must be able to work days, nights, weekends, holidays, and overtime as needed.
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Skills & Qualifications: Excellent oral and written communication skills
Proficient with Windows 95 or higher
Ability to work as part of a team
Strong organizational, time management, problem solving and multitasking skills
If this is a position that will interest you Please reply by email only
Location: NEW YORK CITY AREAPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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