Saturday, April 27, 2013
Wednesday, March 14, 2012
Client Services Coordinator at Boutique Homecare Agency (SoHo)
Job Description:
The Client Services Coordinator will ensure a seamless delivery of services by managing our staffing process, ensuring that all clients receive coverage when they need it. The Coordinator will be a key liaison between the agency's clientele and internal staff, working with a cross-functional team that includes human resources, accounting, and operations.
Roles and Responsibilities:
Staffing
? ensure staffing coverage across a growing client base, coordinate staffing needs quickly and effectively
? articulate recruitment needs to director of human resources; sustain the agency's talent pipeline
Administration
? Serve as the "go-to" person for client and caregiver needs; coordinate with internal staff to see tasks through from start to finish
? General office administration: database management, supplies inventory, establish systems of organization
? Partner with accounting department to ensure invoicing accuracy
Hospitality
? Greet clients and staff upon arrival
? Maintain a warm, welcoming office environment
Qualifications:
We value smart, mission-driven, entrepreneurial individuals who are eager to do well by doing good. Additionally, we request:
? 3+ years of work experience in customer service / client relations
? Takes ownership of tasks- likes to get things done!
? superb project management skills
? strong intuition in matching clients with appropriate caregivers
? ability to work well under pressure in a fast-paced environment
? excellent organizational / record-keeping skills; very detail oriented
? professional, welcoming phone presence
Compensation:
Highly competitive entry-level salary, benefits, and performance-based bonus.
To apply:
Please email a resume and cover letter.