IT Services Specialist (Midtown)

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x flag Posted: 2014-01-10 9:12pm

Position title: IT Services Specialist
Reports to: IT Operations Manager, North America
Department: IT Services North America
Job Location: New York Midtown
Salary: 40K - 42k

Study Group, a renowned global education company, is seeking an enthusiastic, well organised, and IT savvy person with excellent communication skills and 1+ year IT support experience to join its IT team in the role of IT Services Specialist. This role would see the successful applicant providing a range of IT services to our staff and students, and would involve assisting with the management of all IT infrastructure from Desktops to Servers and Local Area Network Infrastructure at our New York campus as well as other North America locations.

The support role is varied and can be challenging at times and would suit a passionate, customer focused person with the ability to work autonomously. A high degree of initiative, with a willingness to do whatever it takes to get the job done is essential in this role.

The successful applicant will require methodical problem solving ability and will need to be proficient in Microsoft applications. Strong customer service, Service Desk, troubleshooting and basic networking skills are important.
This position reports to the New York based IT Operations Manager, North America.

Selection Criteria

Required Skills

* Must have permission to work in the United States.
* At least an Associates' Degree in IT or Computer Science
* 1 Year + IT support and service experience.
* Excellent communication skills -- both verbal and written.
* Highly customer focused, with an understanding of modern service delivery techniques (ITIL knowledge would be an advantage).
* Ability to multi-task, prioritise work and meet deadlines.
* Strong knowledge of Microsoft Products (Windows XP-7 and Office 2010)
* Knowledge of Group Policy, Active Directory, Windows Server 2008/12, Exchange 2010, VMware, and Backup processes is essential.
* Experience supporting printers, scanners, desktops, laptops and other peripherals (preferably Dell).
* A strong team player with the ability to work unsupervised and to work pro-actively.
* The ability to lift and move standard items of IT equipment (workstations, monitors and printers).
* Documentation skills and the ability to educate and train others.
* A full background check will be required.
Compensation: Salary: 40K - 42kPrincipals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offerspost id: 4282001486

posted: 2014-01-10 9:12pm

updated: 2014-01-10 9:12pm

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