Call Center Agent (Kings Highway)

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General Purpose

Daytime 9-5 (english/spanish) and evening positions 5-10 (bilingual spanish a must) available.
Please include in your response what shift your interested in.

Bilingual Spanish a plus

Job description.

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities
? answer calls professionally
? respond to customer inquiries
? research required information using available resources
? handle and resolve customer complaints
? provide customers with product and service information
? enter customer information
? process orders, forms and applications
? follow up customer calls where necessary

Education and Experience
? proficient in relevant computer applications
? knowledge of customer service principles and practices
? six months or more experience in a call center environment
? customer service experience
? good data entry/keyboard skills

Key Competencies
? verbal and written communication skills
? listening skills
? problem analysis
? problem solving
? customer service orientation
? organizational skills
? attention to detail
? initiative
? judgment
? adaptability
? team work
? stress tolerance
? resilience

Location: Kings HighwayCompensation: Salary plus commission - about $15 per hourPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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