Helpdesk Engineer (Union Square)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoPivotal Labs is looking for a Helpdesk Engineer to assist our New York Operations team. We believe in sustainable pace and delivering quality results, and along the way we like to have fun and enjoy a great working atmosphere. This includes:
* Ping pong tables in the office
* Hot cooked breakfast provided every workday
* Drinks and snacks available all day long
* Flat structure, the power to make decisions, and no endless meetings

The Operations team manages Pivotal's technology infrastructure so that our other employees can focus on what they were hired to do, using the software, hardware, and process Operations provides. Our Helpdesk Engineers are the first line of support for our employees and clients. As an organization, we value personal communication over documentation, time over money, and good enough today over perfect next week. This is a position with widely varying day-to-day responsibilities. You will be receiving and triaging most or all of the email and walkup requests for support. You would solve problems using your own skill set, and when issues beyond your experience come up, you'll work with a more senior member of the Operations team, freeing our developers, designers, and business folks to concentrate on their work and our clients' needs. On any given day, you may be setting up a Mifi device for one of our Principals, educating user on how to configure Dropbox, fixing a printer configuration, installing Photoshop, or unboxing and configuring a dozen new iMacs.

The Operations Team is co-located in San Francisco and New York, and also supports our Boulder and Denver offices. This position will provide personable helpdesk support for the New York office, and reports to the Operations Manager.

Pivotal Labs is growing rapidly and there are many opportunities to take responsibility and expand your skill-set. Because of the wide range and high profile of this position, we're looking for a compelling combination of technical and interpersonal skills.

Qualifications and factors for success:
* A year or more of technical helpdesk experience
* Personable and presentable demeanor
* Demonstrated ability to collaborate effectively with on-site and remote co-workers and managers
* Demonstrated ability to communicate with people at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
* Experience with some or all of OS X support and administration; Windows support and administration; networking; or consumer technology purchasing
* A desire to advance your technical and communication skills as part of a highly skilled team

A college degree is desirable but not required.

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Compensation: NegotiablePrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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