Effectively leads team, counsels high to mid-level clients, and engages extensively, without supervision, with clients
Major responsibilities include:
o Strategic and tactical consultation with client
o Ideating, facilitating and presenting high-quality deliverables with ROI
o Establishes basis and manages account finances
o Ignite team communication and management (macro)
o Management and development of direct reports
Description of Duties
(Duties may include, but not limited to all or some of the following)
Brand Expert
Understands the brand position with regard to disease state, customers, treatment and communications channels
Understands brand barriers, strategic vision, and implementation in collaboration with account leadership (VP, Strategy and Creative Lead)
Assists in identifying brand barriers, positioning, and strategies
Client Counselor
Listens for client challenges, establishes context and leverages Brand Driving and/or Work Driving resources to resolve
Sets clear team priorities; communicates brand objectives and strategies; anticipates and adjusts for problems and roadblocks; defines success in terms of the whole team
Actively participates in strategic and creative client presentations, presenting and defending Company's point of view
Challenges strategies and directions not aligned with the brand positioning
Gathers and contributes appropriate insights, facts, and data to foster the planning and creative processes for the client and Ignite team
Attends all appropriate client meetings, market research, conventions; and documents all key learning
Leads brand and project Scope development and execution
Utilizes Ignite resources to develop annual communication plan and implements effectively and efficiently
Leads estimating, revenue reporting and productivity compliance; assists in preparing regular forecasts and retainer reconciliation
Manages client demands vs agreed budget
Establishes schedules for internal and external stakeholders
Team Leader
Ensures effective communication among departments and with all client contacts in order to resolve conflict, celebrate success, and achieve strong team and client relationships
Ensures Ignite processes and documentation completion; keeps management apprised of critical client concerns and opportunities
Client and Ignite Team Development
Provides training support to new client managers who are acclimating to the brand, technology and/or Ignite
Provides management direction and developmental support to direct reports in preparation for future positions; provides challenging and stretching assignments; pushes tasks down to empower others; shares ownership and visibility
Facilitates Ignite performance evaluation and talent management; holds frequent development discussions, and addresses areas requiring improvement
Stays current with industry news and competitive environment to continually expand knowledge
Minimum Requirements
BS/BA required
4+ years agency experience required
Deep understanding of digital, social media and other interactive offerings on a variety of platforms
Healthcare/pharmaceutical understanding is a plus
Technology: a strong knowledge of commonly used concepts, practices, and procedures within the Internet and new media industries; especially a background knowledge of Web front-end (site usability and look & feel) and back-end (programming and hosting) practices The aptitude to conceptually understand new technologies and programming languages as introduced
www.ignitehealth.com for more details
Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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