Customer Service Job At A Startup (Midtown West)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoJob Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
? Attracts potential customers by answering product and service questions; suggesting information about other products and services.
? Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Recommends potential products or services to management by collecting customer information and analyzing customer needs.
? Prepares product or service reports by collecting and analyzing customer information.
? Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
? Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Customer service calls will be placed online by our customers via audio and video chat.

Compensation: commensurate with experiencePrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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