Customer Service Coordinator (Bilingual) (New York)

Reply to: h7tnw-3765415725@job.craigslist.org [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-04-25, 9:15AM EDT

Customer Service Coordinator (New York)

Licensed Home Care company with an open position in our Coordination department which assists in maintaining high quality of home care services to our clients. Customer Service Representatives interface with customers continually throughout the day via telephone and are responsible for resolving and documenting issues and service-related challenges, maintaining records, answering inquiries, fulfilling requests, maintaining customized company database and providing service-related information to internal and external parties. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts, provide solutions and successfully manage competing priorities.

Major duties include:

-Contact employees daily via telephone to perform quality checks
-Accept a high volume of inbound customer calls, documenting calls and resolving issues
-Verify and document Home Health Aides' scheduled attendance throughout the day
-Call Aides to schedule them for Inservice (mandatory quarterly classes)
-Responsible for documenting call results, manually and electronically
-Accurately respond to questions and assist clients, field staff and contractual relationships to ensure continuity of care and delivery of home care services
-Responsible for effectively communicating information and escalating issues to appropriate Supervisors
-Maintain performance standards in regards to productivity, quality of work, attendance, etc.
-Maintain a professional appearance, behavior, and conduct
-Effectively work with peers in a team focused environment
-Compile various reports on attendance, exceptions, inbound and outbound calls
-Communicate issues that need to be fixed with team and/or contracts
-Manage and track Plan of Care process by confirming that tasks performed during client visit match the Plan of Care
-Ensures that all other tasks assigned by managers are completed in a timely manner

Qualifications:

-High School diploma or GED, some college preferred
-Minimum of 2+ years office experience handling a high volume of inbound/outbound calls in a very fast-paced environment, with prior healthcare/customer service experience preferred.
-Professional attitude and courteous telephone demeanor
-Strong drive to assist clients, field staff and contractual relationships and solve their issues promptly
-Ability to communicate clearly, both written and orally, and to convey information effectively
-Strong organizational skills and time management
-Ability to work accurately with attention to detail
-Strong computer skills with ability to learn new and existing company software applications and other related software
-Ability to type 30+ wpm
-Bilingual English/ Spanish

PLEASE FOLLOW THIS LINK TO APPLY: https://www.companycareersite.com/JobDetails.aspx?key=TOL4pwzRtoqa69TthIHv8Q%3d%3d
Location: New YorkCompensation: $12.50 per hourPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3765415725

Posted: 2013-04-25, 9:15AM EDT

Edited: 2013-04-25, 9:15AM EDT

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