BDC Internet Lead Advisor (Long island city queens)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoLuxury Automotive Dealer Group in Long island city queens has an immediate opening for an Internet BDC Advisor. We are looking for an enthusiastic person who has the motivation to manage and distribute a growing volume of internet car leads. The ideal candidate must have strong organizational skill, excellent follow-up, solid interpersonal skills and attention to detail. He/she mush have a commitment to increasing showroom appointments while improving client satisfaction.

Previous Automotive Experience is HIGHLY

- Do you pride yourself on your exceptional service skills?
- Do you thrive in a fast-paced and team environment?
- Do you enjoy building strong business relationships?
- Do you believe that you should be paid for your great performance?

If you answered "yes" to ALL of these questions, then we have an excellent & exciting opportunity for you!
Our automotive group is growing, which means this is a great time to join our team! We are currently seeking qualified service-oriented candidates that want to grow with our business and be rewarded for their outstanding performance.

The ideal BDC/CS Representative is extremely organized and results-driven. You must possess a strong work ethic and desire to exceed customer expectations.
If you share our passion to build lasting customer relationships then this is the place for you!

SKILLS / Requirements:
? Positive "can do" attitude
? Ability to reach service goals
? STRONG time-management skills
? EXCELLENT organization skills!!!
? SELF-STARTER, ability to adapt quickly
? Provides superior Customer Service
? Thrives in a fast-paced environment
? Enjoys working in a team environment
? Minimum of 3 years of bdc experience in the automotive industry
? Excellent communication skills (verbal & written)
? Solution focused, problem-solver, achiever
? PC literate (email, file attachments, internet, instant messaging, Excel, Access, Word, etc.)

Ability to speak Spanish is a HUGE PLUS!!!

Job Description:
The Customer Service Representative (CSR) will work in a centralized Business Development Center (BDC), acting as the first point of contact for our customers by initiating and responding to phone calls. The CSR ensures delivery of superior customer service through fast and accurate processing of customer information (incoming & outgoing), communication (via phone, email, or text messaging), and coordination (service & sales) with other key departments/peers/management. The CSR works primarily in a CRM software environment, using pre-defined scripts, making daily updates to customer information, scheduling appointments, working reports, responding to general inquiries, all while maintaining and ensuring data integrity.

In addition, this position will provide Administrative Support to the department. You MUST BE PROFICIENT using MS-Office software at an intermediate or advanced level (primarily Access, Excel & Word).

20% of the job will be Administrative Support
80% of the job will be making OUTBOUND calls

This is a Full-time position, plus commission.

Hours:
We are accepting resumes FULL TIME team members that can work to fill shifts from 9AM-7PM Monday through Friday.

To apply:
For IMMEDIATE CONSIDERATION, please email your resume AND salary requirements with "BDC CSR Resume" in the subject line.

***Resumes WITHOUT SALARY requirements WILL NOT BE CONSIDERED.***

Location: Long island city queensPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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