Platform Services Associate Manager - Boston or NYC (New York, NY)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info We find our people as inspiring as we do our company.

Fun, smart & vibrant people make up our Xu (pronounced "zoo") team!? Our collaborative, dynamic & high energy environment makes this the kind of place where people want to work.? Our Xu team is looking for additional members:

Platform Services Manager

DataXu seeks a client-facing Platform Services Manager to join the Client Services team. DataXu is pioneering the next generation of advertising technology for the Internet. DataXu's goal is to transform the $25 billion online display advertising market by providing advertisers the first "buy side" automated, real-time ad-optimization platform. The platform gives brands a scalable way to improve the return on investment of display advertising by leveraging advertiser data to find, optimally price and purchase ad media via the new "real-time bidding" interfaces of Google, Yahoo, and others.

Responsibilities:

Client Management

Lead client onboarding and platform set up for all clientsProvide clients with platform training (some travel will be required)Engage with client to drive usage of DataXu PlatformWork closely with client to ensure optimal campaign set up and management to ensure their successDaily primary contact for platform clients -- providing first level support during support hours

Platform Training

Development and maintenance of training methodology and documentationCommunicate scheduled and unscheduled maintenance and outages to clientsDevelop and execute monthly webinars for advanced and new release trainingDevelop and maintain FAQs documentation

Platform Services and Support

Development, improvement and maintenance of platform customer support processes including the set up and management of a the issue tracking/ticketing system

Collaboration with Product Management and Development

Represent client's voice in product development roadmapCollaborate with Product Management to prioritize and develop detailed business requirements and user stories to drive developmentRepresent client services and clients in development/engineering reviewsLead and manage User Acceptance Testing of all major releasesWrite client release notes for all major and minor releases

Requirements:

2-3 years of working with emerging and evolving technologies2-3 years of managing or supporting clients in a software as a service environment1-3 years of experience working with interactive advertising platforms (ad serving, media planning, or buying tools, etc)Experience using DART for Advertisers, RMX and Google AdSense a strong plusDemonstrated history of managing successful ROI-driven interactive media campaignsDemonstrated history of superior client managementExcellent written and verbal communication skillsHigh level of organization and drive

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About the Company:

Headquartered in Boston, MA, with offices in New York, Chicago, San Francisco and London, DataXu (www.dataxu.com)( Voted Advertising Age's 2011 #5 Best Place to Work & Named "Top Place to Work in 2011" by Boston Globe) is the only multi-channel digital marketing management (DMM) platform offering real time optimization for display, video, and mobile advertisers.

DataXu brings to market the industry's first and only machine learning-based DMM platform: DX3, which makes impression-level decisions in real time, optimizing the creative, consumer and contextual ad choices to help brands acquire more customers for less money.? Forrester Research December 2011 report: "The Forrester Wave?: Demand-Side Platforms, Q4 2011," in which DataXu is recognized as a Leader with DX3 ranked as the #1 current offering. http://www.dataxu.com/news/press-releases/forrester-wave-report/

Beyond its technology, DataXu has developed a trusted reputation for expertly advising and servicing advertisers and media agencies trying to cross the chasm into a data-driven way of working.? DataXu is now expanding those relationships globally.

Benefit Highlights:

Medical & Dental Insurance -- 100% company paid deductibleFSA? (Medical, Dependent & Transportation care)Onsite dry cleaning serviceCompany paid weekly catered lunchesInnovation DaysGenerous Employee Referral ProgramMonthly Employee Recognition ProgramFree snacks and drinksFriday socials

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Location: New York, NYCompensation: -Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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